Terms of Service

Effective Date: June 2, 2025

OVERVIEW
This website is operated by Intimelle ("we," "us," or "our"). Throughout the site, the terms “we,” “us,” and “our” refer to Intimelle. By accessing or using our website at https://intimelle.co (the "Site") or purchasing our products or services, including Feminine Balance Gummies (collectively, the "Service"), you engage in our Service and agree to be bound by these Terms of Service ("Terms"), including all policies referenced herein or available via hyperlink, such as our Privacy Policy, Refund Policy, and Safety Instructions. These Terms apply to all users of the Site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

By making a purchase or accessing the Site, you fully agree to these Terms. If you disagree with these Terms or any part thereof, you must not access the Site or use the Service. If these Terms are considered an offer, acceptance is expressly limited to these Terms. Our store is hosted on Shopify Inc., which provides the e-commerce platform for our products and services.

We reserve the right to update, change, or replace any part of these Terms by posting updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site or Service following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow your minor dependents to use the Site. You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction, including but not limited to copyright, trademark, or consumer protection laws. You must not transmit viruses, worms, or any code of a destructive nature. A breach or violation of any of these Terms will result in immediate termination of your access to the Service without notice.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time, including but not limited to suspected fraudulent activity or violation of these Terms. Your content (excluding payment information) may be transferred unencrypted over various networks and adapted to technical requirements. Payment information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission. Headings in these Terms are for convenience only and do not affect interpretation.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION Information on the Site is provided for general informational purposes only and may not be accurate, complete, or current. You should not rely solely on this information for health-related decisions without consulting a healthcare professional or primary sources. Any reliance on Site content is at your own risk. We reserve the right to modify Site content at any time without notice, and you are responsible for monitoring changes. Historical information is provided for reference only and may not be current.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices, product descriptions, and availability are subject to change without notice. We reserve the right to modify or discontinue the Service or any part thereof without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS
Our products, including Feminine Balance Gummies, are available exclusively online through the Site and are subject to our Refund Policy. We strive to display product colors and images accurately but cannot guarantee your device’s display accuracy. We reserve the right to limit sales to any person, geographic region, or jurisdiction and to restrict quantities at our discretion. All product descriptions and pricing are subject to change without notice. Offers are void where prohibited.

Marketing Claims Disclaimer: Intimelle makes no guarantees regarding the results of using our products, including but not limited to claims related to pH balance, odor reduction, or feminine health. Statements on the Site or in marketing materials are for informational purposes only and are not intended as medical advice, diagnoses, or guarantees of specific outcomes. Individual results may vary, and you should consult a healthcare professional before using our products, especially if you have pre-existing medical conditions or concerns about efficacy or safety. By purchasing, you acknowledge that you have read and understood our marketing claims and that Intimelle is not liable for any failure to achieve expected results.

Product Safety and Liability: Before using our products, you agree to carefully read all provided information, including labels, packaging, and our Safety Instructions here. You agree to perform a patch test or consult a healthcare professional to ensure no allergic reactions or adverse effects. By using our products, you acknowledge and assume all risks of adverse reactions, including but not limited to allergic reactions, digestive issues, or other side effects. You agree to follow all safety instructions and discontinue use if adverse reactions occur. Intimelle shall not be liable for any personal injury, damages, or losses resulting from misuse, failure to follow instructions, or individual sensitivities, except as required by applicable law.

International Customers: International customers are responsible for complying with local laws and regulations regarding the use of our products. Intimelle is not liable for customs delays, duties, taxes, or product-related issues arising from international shipping.

SECTION 6 - SUBSCRIPTIONS
Some products are available on a subscription basis ("Subscriptions"). By enrolling in a Subscription, you agree to the following:

  • Billing and Authorization: You authorize Intimelle to charge your payment method on a recurring basis (e.g., monthly, quarterly, or annually, depending on the selected plan) for the applicable subscription fees, taxes, and other charges until you cancel. You agree to keep your payment information up to date and acknowledge that Intimelle may charge your payment method for renewals without further notice, except as required by law.

  • Cancellation: You may cancel your Subscription at any time by contacting us at support@intimelle.co or through your account settings. Cancellations take effect at the end of the current billing cycle, and no refunds will be issued for the remaining portion of the cycle.

  • Price Changes: We reserve the right to adjust Subscription pricing. We will notify you of price changes at least 30 days in advance, and the new price will apply to the next billing cycle. If you do not agree, you may cancel before the new price takes effect.

  • Non-Payment: If payment fails, we may suspend or terminate your Subscription until payment is received. We may charge a late fee or use a third-party collection agency to recover unpaid amounts.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel any order at our discretion, including those suspected to be placed by dealers, resellers, or distributors. We may notify you of order changes via the provided contact information. You agree to provide current, complete, and accurate purchase and account information and to update it promptly as needed. For more details, review our Refund Policy.

SECTION 8 - PAYMENT TERMS
To place an order, you must provide valid payment information (e.g., Visa, MasterCard, PayPal, Google Pay, or Shop Pay). By providing payment information, you authorize Intimelle to immediately invoice your account for all fees and charges without additional notice or consent. You agree to notify Intimelle of any changes to your billing information. We use third-party payment processors, and you consent to their sharing of information to complete transactions. You may be subject to their terms of service and privacy policies.

SECTION 9 - OPTIONAL TOOLS AND THIRD-PARTY LINKS
We may provide access to third-party tools or links "as is" without warranties, representations, or liability. Your use of such tools or third-party websites is at your own risk, and you should review their terms and policies. We are not responsible for third-party content, products, or services or any harm arising from their use.

SECTION 10 - USER COMMENTS, FEEDBACK, AND SUBMISSIONS
Submissions (e.g., feedback, contest entries) may be used, edited, or published by us without restriction or compensation. We may monitor or remove content deemed unlawful, offensive, or in violation of third-party rights. Your submissions must not violate copyright, trademark, privacy, or other rights or contain unlawful or malicious material. You are responsible for the accuracy of your submissions, and we assume no liability for them.

SECTION 11 - PERSONAL INFORMATION
Your personal information is governed by our Privacy Policy. We use industry-standard encryption and security measures but are not liable for breaches caused by third-party platforms unless due to our negligence.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
The Site may contain errors or inaccuracies in product descriptions, pricing, or availability. We may correct such errors, update information, or cancel orders without prior notice, even after order submission, without liability, except as required by law.

SECTION 13 - PROHIBITED USES
You are prohibited from using the Site or Service for: (a) unlawful purposes; (b) soliciting unlawful acts; (c) violating laws or regulations; (d) infringing our or others’ intellectual property; (e) harassing or discriminating; (f) submitting false information; (g) transmitting malicious code; (h) collecting others’ personal information; (i) spamming or phishing; (j) obscene purposes; or (k) interfering with security features. Violation may result in termination of your access.

SECTION 14 - MARKETING AND INTELLECTUAL PROPERTY
Our marketing materials are for informational purposes and do not imply endorsement by or affiliation with third-party brands. Comparisons to other products are based on objective testing, and we do not infringe upon third-party intellectual property rights. Our products are independently designed and not copies of other brands. Any claims regarding product performance are subject to our testing data, available upon request.

SECTION 15 - CONSUMER PROTECTION COMPLIANCE
We comply with applicable federal and Texas consumer protection laws, including the Texas Deceptive Trade Practices-Consumer Protection Act (DTPA) and FTC regulations. Our Refund Policy and delivery timelines meet these standards. If delivery is delayed beyond 30 days, you may request a refund per the FTC Mail Order Rule. Any disputes related to consumer protection compliance shall be resolved through the dispute resolution process outlined in Section 19.

SECTION 16 - REGULATORY COMPLIANCE
Intimelle products are sold as dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Statements on the Site have not been evaluated by the Food and Drug Administration (FDA). We strive to comply with FDA regulations for dietary supplements, including labeling and safety requirements, and with FTC regulations for advertising, including claim substantiation. Compliance does not imply FDA approval or evaluation. You agree that any disputes related to regulatory compliance shall be resolved through the dispute resolution process in Section 19.

SECTION 17 - FORCE MAJEURE
We are not liable for delays or failure to perform due to causes beyond our reasonable control, including natural disasters, pandemics, supply chain disruptions, governmental actions, or third-party service failures.

SECTION 18 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
The Service and products are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted, secure, or error-free Service or that products will meet your expectations. To the maximum extent permitted by Texas law, our total liability for any claim arising from the Service or products shall not exceed the amount you paid for the product in question. We are not liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, or health-related losses, even if advised of their possibility. Some jurisdictions may not allow certain limitations, so our liability is limited to the fullest extent permitted by law.

SECTION 19 - DISPUTE RESOLUTION AND ARBITRATION
All disputes arising from or related to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in Austin, Texas, under its Commercial Arbitration Rules. Arbitration shall be conducted by a single arbitrator, and the decision shall be final and binding. You waive the right to participate in any class action, consolidated action, or representative action against Intimelle. Each party shall bear its own costs, except as provided by AAA rules. Any claim must be filed within one year of the event giving rise to it, or it is barred. If arbitration is unenforceable, disputes shall be resolved in the state or federal courts of Travis County, Texas. You also waive any right to a jury trial.

SECTION 20 - CLASS ACTION WAIVER
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Intimelle. If this class action waiver is found to be unenforceable, the arbitration agreement in Section 19 shall be null and void.

SECTION 21 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Intimelle, our affiliates, officers, directors, agents, contractors, suppliers, and employees from any claim, including reasonable attorneys’ fees, arising from your breach of these Terms, violation of law, misuse of our products, or infringement of third-party rights.

SECTION 22 - SEVERABILITY
If any provision of these Terms is unlawful, void, or unenforceable, it shall be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed, without affecting the validity of remaining provisions.

SECTION 23 - TERMINATION
These Terms are effective until terminated by you or us. You may terminate by ceasing use of the Service. We may terminate your access for any breach of these Terms without notice, and you remain liable for amounts due up to the termination date. Obligations incurred prior to termination survive.

SECTION 24 - ENTIRE AGREEMENT
These Terms, along with referenced policies, constitute the entire agreement between you and us, superseding all prior agreements. Our failure to enforce any provision does not waive it. Ambiguities shall not be construed against the drafting party.

SECTION 25 - GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Travis County, Texas.

SECTION 26 - CONTACT INFORMATION
Intimelle
Email: support@intimelle.co